Privacy Policy

1.Introduction

1. This privacy policy describes how we collect and process your personal data, in compliance with applicable data protection laws, protecting your privacy when you use WhizzVPN.

2. In this policy, “we”, “us” and “our”, “ WhizzVPN” refer to WhizzVPN and/or Importeron Ltd, Suite 2705, 27/F Shui on Centre Harbour Road 6 – 8 Wan Chai Hong Kong

1. We are committed to safeguarding your privacy when you use our services. Before using Whizz VPN, please carefully read and agree to the privacy policy. By subscribing to our services, you are giving informed consent to have read, understood, and agree to abide by this privacy policy. If you do not agree with the privacy policy, please refrain from using WhizzVPN.

2.

Our Services and Platform

WhizzVPN is available as a mobile, TV and web-based application. The mobile app, including Android TV app and Apple TV app can be downloaded from the Google “Play Store” and Apple “App Store”, respectively (hereinafter collectively referred to as the “App”). The web-based version and proxy browser extensions (hereinafter referred as the “Web-App”) are available via recommended web browsers such as Google Chrome, Brave, Mozilla Firefox for Windows, Mac and Linux devices. All of our applications, mobile, TV and Web-Apps are designed to protect your online privacy and security.

3.

What Information We Collect

To use our App and Web app, you need to create a user account. This account serves as your identity with WhizzVPN and is required to access our services. When you sign up with WhizzVPN, we will ask for the following information:

1. Name.
2. Email address.
3. Password.
4. Payment method.

This information is collected and stored to provide and improve our services to you (“stored data”). No other information is collected or stored at signup.

Additionally, we also collect the following information for customer support during service usage:

1. Day of connection (Date) – We do NOT track or store the time you connected to our services.
2. ISP Tracking (ISP Name and Routes) – We do NOT track or store your personal IP or exact location.
3. Connection time – We do NOT track or store the specific times you connected to our server.
4. Usage and Activity logs – We do NOT monitor or store any activity log for any user.

For app and service improvements, we collect the following information:

1. Software analytics and statistics.
2. Data from emails, live chats, and feedback forms.

None of the data listed above can be used to identify or track users.

4.

Information We Do NOT Collect

We do NOT store any logs that can identify or help in monitoring your activity. We do this to ensure WhizzVPN has no information to share, even if we are forced to. None of the following records are stored by WhizzVPN.

1. Browsing activity.
2. Identifiable connection logs.
3. Records of IPs assigned.
4. A customer’s original IP.
5. Connection timestamps.
6. Browsing history.
7. Sites visited.
8. Outgoing traffic.
9. Content or data accessed.
10. DNS queries generated by the user.

You are invisible – even we can’t see what you do online

NOTE: In case you have enabled the Tracker and Ad Blocker feature we will be able to view the domains during the connection period.

Our systems, processes, and servers are designed not to store any of the above-mentioned user information. We do this by design to ensure no data can be stored.

5.

Use of Stored Data

The information we collect enables us to provide our services to you. We process the information for the following:

1. To provide, operate, and maintain our services.
2. To improve, personalize and expand our services.
3. To analyze and improve user experience.
4. To communicate with you, either directly or through one of our partners. We communicate with our users for user service, providing updates and other information related to the services, and for marketing and promotional purposes.
5. To process your transactions.
6. To improve our contract management.
7. To enforce our Terms of Service or other legal rights.

Our VPN connection logs DO NOT collect:

1. Your origin IP
2. Your VPN IP
3. The specific time a user connected to our server
4. Any activity conducted when connected to our servers

NOTE: In the case of a Dedicated IP add-on purchase, a fixed and dedicated VPN IP is assigned to the user which remains in our records for 25 days after a subscription ends.

NOTE: For the Extended WireGuard Duration add-on (manually configured), a fixed VPN IP is assigned to the user. This IP remains in our records for 24 hours after the subscription ends or after the associated key is removed due to inactivity or disconnection.

NOTE: Our Tracker and Ad Blocker feature helps protect your privacy by blocking unwanted online trackers and advertisements. To improve this feature and enhance your browsing experience, we temporarily record the names of the trackers and ads that are blocked and how often they are blocked. This information is stored for a minimum period only in system memory and then automatically deleted. We do not collect or retain any personal information about you. The Tracker and Ad Blocker is an optional feature, you can enable or disable it at any time, according to your preferences.

Bandwidth use and consumption

All WhizzVPN subscribers get access to unlimited bandwidth on all VPN locations, except the Residential Network (add-on) which offers limited bandwidth. We keep track of the total bandwidth consumed by a user to make sure everybody is getting the highest speeds and the best possible experience from our product.

WhizzVPN reserves the right to contact users about bandwidth irregularities and service disruption for other users resulting from these irregularities.

Data from emails, live chats, and feedback forms

Other than users’ data, it is important for WhizzVPN to keep a record of all user correspondence to ensure smooth service delivery and superior customer service. We keep a record of all correspondence, be it questions, complaints or compliments submitted via our App and Web App.

The customer’s name and email address are stored with the third-party platform when they correspond with WhizzVPN while using any of these services. For detailed information on how these third parties handle your data, refer to the privacy policies linked above.

Directions for our users

1. By using this feature and by subscribing to this feature our users agree that they shall not share the information or reports received with any other third parties. This feature is intended to be used by our customers only.

Indemnification

1. By using the Dark Web Monitoring service, you agree to indemnify, defend, and hold harmless WhizzVPN, Importeron Ltd, its affiliates, officers, directors, employees, agents, and partners from and against all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees and legal costs) arising from or related to:
2. Your intentional submission of inaccurate, misleading, or false information (including data that does not belong to you);
3. Any breach of this Privacy Policy or the Terms of Use by you;
4. Any unauthorized use of data or personal information that you provide for monitoring through this service.

6.

International Data Transfers

Our systems are spread across the globe, which means the stored data is travelling through servers in multiple locations, which might or might not be in the customer’s country of residence. While we rely on some third-party service providers to deliver our services, we make sure that the stored data is protected during this process. WhizzVPN has strict data processing agreements in place with all service providers to safeguard data. For transfer of personal data from the European Economic Area (EEA) to third countries, we rely on Standard Contractual Clauses.

It is important for users to understand that their stored data will be transferred and/or processed when required, as it is an integral part to maintain excellence in our services and live up to our Terms of Service.

7.

Security of Collected Information

With the exception to the stored data mentioned in Section 3. What Information We Collect, WhizzVPN neither stores any user data nor sells or rents it out to any third party. Hence, no such information is kept with us. The only information mentioned in Section 3 What Information We Collect is stored to provide the products and services required by users which is kept safe without sharing or selling it to any third party.

Security measures to protect your information

1. All stored data is secured with strong cryptographic algorithms and other security measures wherever required. WhizzVPN takes appropriate measures for the protection of all customer information against any unauthorized access, alteration, destruction and disclosure of data. Access to personal customer information by WhizzVPN employees, contractors and agents is restricted.
2. It is important for all users to understand that despite the strictest precautionary and cybersecurity measures that have been deployed following the international best practices and standards for information security architecture. Information systems are susceptible to breach and taken, no system cannot be declared 100%, protected or secure.
3. In the event of a data breach, we will notify you and the relevant supervisory authority within 72 hours, as required by the GDPR, if the breach is likely to result in a high risk to your rights and freedoms.
4. For users in California, in compliance with the CCPA, you will be notified if your unencrypted personal information is accessed by an unauthorized party.

9.

Data Retention Policy and Your Data Protection Rights

Retention of Information

1. WhizzVPN may retain your information including your name and email address as required or permitted by applicable laws and regulations, including to honour yourr choices, for our records purposes and to fulfill the purposes described in this privacy policy, specifically, we retain information for our legitimate interests and essential business purposes, such as operation, maintaining and improving our services; complying with our legal obligations; providing you services on the App and Web app and exercising our legal rights and remedies, including enforcing our terms of use. We retain this data until you remain our subscriber and actively use our App and Web App.

Rights as Data Subjects:

1. Depending on your location, you have certain rights under GDPR for European residents, and CCPA for residents of California.

For users in the European Union (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

1. Right to Access: You can request access to the personal data we hold about you at any time.
2. Right to Rectification: You can correct any inaccurate or incomplete personal data that we may have.
3. Right to Erasure: You may request the deletion of your personal data when it is no longer needed for the purposes for which it was collected.
4. Right to Restrict Processing: You may ask us to restrict the processing of your personal data.
5. Right to Object: You may object to the processing of your personal data for direct marketing purposes.
6. Right to Withdraw Consent: You have the right to withdraw your consent for data processing at any time.

To exercise your rights under GDPR, please contact us at support@WhizzVPN.com. We will respond to your request within 30 days. Your email address will be kept and used to avoid account duplication and creation of fake accounts in your name. Your email address will be deleted only after we receive an explicit request from you to do so.

For Users in the United States (CCPA)

If you are a resident of California or U.S, you have the following data protection rights:

1. Right to Know: You have the right to know the categories and specific pieces of personal information we collect, how we use it, and whether we share or sell it.
2. Right to Delete: You can request the deletion of your personal information that we hold, subject to exceptions under the CCPA.
3. Right to Opt-Out of Sale: WhizzVPN does not sell personal information, but if this changes, you will have the right to opt out of the sale of your data.
4. Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights, including being denied services or offered different pricing.

To exercise these rights, you may contact us at [support@WhizzVPN.com]. We will verify your identity and respond within the timeframe required by CCPA.

For Users in Other Regions (Including Asia, Middle East, and Oceania)

1. If you reside in other regions such as Asia, the Middle East, Australia, or New Zealand, your rights under applicable local laws may include the ability to access, correct, or delete your personal data. We are committed to complying with the privacy regulations in all regions where we operate, and we offer you similar rights to those provided under GDPR and CCPA.
2. To inquire about your rights or exercise them, please contact us at [support@WhizzVPN.com]. We will respond to your request in accordance with the laws applicable in your jurisdiction.

10.

Cookies and WhizzVPN

WhizzVPN utilizes different types of cookies to store information related to a visitor on our website. This is done to provide the best experience, and to deliver advertising messages and offers that are relevant to our users.

Please see how WhizzVPN Uses Cookies to get a better understanding about the cookies we employ, what type of data is collected, how that data is used, and how a user can opt-out of this program.

11.

Third-party website links

WhizzVPN’s App and Web App might contain links to other third-party websites. We do not control how they operate their privacy practices, nor can we take responsibility for them. For detailed information on how these third parties handle your data, refer to the privacy policies linked above.

12.

Financial and Credit Information

As with all online businesses, WhizzVPN also uses third-party payment processors. All payment data rests with the respective processor.

However, some do require us to process the payment. And in such cases, we process all payments realtime and pass it on to the processor and chargeback service without storing any data.

Please review the privacy policy of your preferred payment processor for a better understanding of the information they collect, store and use. Because privacy and anonymity are at the heart of what we do, WhizzVPN has included Coin Payments in the list of payment methods we accept. These are 100% anonymous payment methods that will protect your privacy.

13.

Consent and Age Restrictions

We accept the usage of our website, apps, extensions and services by the users as an agreement of our Privacy Policy and Terms of Usage.

The services provided by WhizzVPN are intended for people 18 years or older, or as required by applicable laws in the relevant jurisdiction, who are capable of providing informed consent. We do not knowingly collect personal data from children under the age of 13 (or the minimum age required by applicable law) without verifiable parental consent, in accordance with the Children’s Online Privacy Protect Act (COPPA) and other applicable regulations. If you suspect that the information, including personally identifiable information (PII), has been recorded or used to subscribe to our services by a minor. Parents or legal guardians must notify WhizzVPN immediately at support@WhizzVPN.com.

All data requests, including those made on behalf of the minor, are subject to successful verification of identification before any request be processed. If we discover that a child under the age of 13 has provided us with personal information without parental consent, we will promptly delete such data from our systems.

14.

Legal Basis

Our legal basis for collecting and using your personal information is primarily to provide you with our services, and may depend on:

1. The personal information concerned.
2. The specific context in which it is collected.

The only time we collect personal information from users is:

1. When the users sign up and enter into a contract with us.
2. Where the processing is in our legitimate interests and does not violate your privacy rights.

15.

Waiver of Legal Liability

As defined herein, the best and most robust information security architecture has been deployed to ensure a seamless user experience and protect user rights. However, in the unlikely event of a data breach, system failure, or any arising dispute, reasonable efforts shall be made to resolve the dispute in an amicable manner. The user understands that there are certain unavoidable risks that arise in the normal course of business operations and that WhizzVPN or GZ Systems Ltd, and their affiliates shall not be liable (financial or non-financial), damages, or injury, whether direct or indirect, to the maximum extent permissible under applicable law, except in cases of gross negligence or willful misconduct resulting from your use of our service.

16.

Amendments

WhizzVPN may update its Privacy Policy from time to time. When changes are made that significantly impact how we process your personal data, we will notify you in advance through appropriate channels, such as in-app notifications, updates on our website, or via email of any material changes in our Privacy Policy.

WhizzVPN encourages you to review this page regularly to stay informed about any updates. By continuing to use our services after changes have been made, you acknowledge and accept the revised Privacy Policy.

The date of the latest revision will always be displayed at the top of this page.

17.

Contact Information

For any questions or clarity on our Privacy Policy, please send your queries to suppot@WhizzVPN.com

Last updated: Mei 28, 2025